Getting Information Before You Visit / Information at the Resort


Please feel free to contact the following locations for a variety of assistance to ensure a pleasant visit.

Telephone / Mail

Tokyo Disney Resort Information Center

Hours: 10:00 a.m. to 3:00 p.m.

  • Any charges resulting from calls to the above phone number must be covered by the caller.
  • Charges will differ based on your phone carriers and plans. Please contact your phone carrier for details.
  • From overseas, please call +81-50-3090-2742
  • The above phone number offers assistance in English only.
  • This call is being recorded in order to confirm the contents of our Guests' inquiries and the responses of the operators, as well as to provide future services and improve the quality of our services.
  • For details on how we handle the information received from our Guests, please refer to our Privacy Policy posted on the Tokyo Disney Resort Official Website.
  • We request that you call us with your caller ID setting turned on.
  • To offer the best services possible, our operators will ask for your name at the beginning of the call.
  • For inquiries regarding purchased tickets, we will ask for the 19-20 digit ticket number in order to confirm the ticket type.
Inquire about Disney hotels here
See here for details about hotels affiliated with Tokyo Disney Resort

Guests with hearing disabilities or wishing to inquire via the website can use the web inquiry form.

For Information and Assistance at the Resort

Tokyo Disneyland Main Street House
Tokyo DisneySea Guest Relations
Tokyo DisneySea Fantasy Springs Hotel Bell Desk
Disney Ambassador Hotel Guest Services
Tokyo DisneySea Hotel MiraCosta Bell Desk
Tokyo Disneyland Hotel Bell Desk
Tokyo Disney Resort Toy Story Hotel Guest Service Counter
Tokyo Disney Celebration Hotel Guest Service Counter
Ikspiari Ikspiari Information Counter (three locations)
Disney Resort Line Office at each station

Please feel free to contact Cast Members at any time for assistance.