Frequently Asked Questions (FAQ)

For Other Inquiries

Please note that you cannot make advance hotel reservations through the following inquiry form nor contact numbers.

Phone Inquiries

Tokyo DisneySea Fantasy Springs Hotel

1-2 Maihama, Urayasu-shi, Chiba-ken, 279-8526, Japan

  • Guests may have difficulty getting connected to the Grand Chateau Lounge. We apologize for the inconvenience this may be causing you.
    If you have questions, please refer to the Frequently Asked Questions (FAQ) page.
    If you already have a reservation and have a question or a request, please see the questionnaire email that you received from the Grand Chateau Lounge after your reservation was made. The timing when you can expect to receive this email will depend on the reservation situation.

Tokyo Disneyland Hotel

29-1 Maihama, Urayasu-shi, Chiba-ken, 279-8505, Japan

Disney Ambassador Hotel

2-11 Maihama, Urayasu-shi, Chiba-ken, 279-8522, Japan

Tokyo DisneySea Hotel MiraCosta

1-13 Maihama, Urayasu-shi, Chiba-ken, 279-8519, Japan

Tokyo Disney Resort Toy Story Hotel

1-47 Maihama, Urayasu-shi, Chiba-ken, 279-8506, Japan

Tokyo Disney Celebration Hotel

7-1-1 Akemi, Urayasu-shi, Chiba-ken, 279-8502, Japan


  • We only accept same-day hotel reservations through the above contact numbers. Advance reservations are not accepted.
  • If you wish to make a room reservation for the same day, please inform the hotel of this when you call. Please note that the rooms may be fully booked.
  • Calls are recorded to verify the contents of the guest's request.