Terms and Conditions of Accommodation Contract
Terms and Conditions of Accommodation Contract
SCOPE OF APPLICATION
Article 1
- 1
- Contracts for Accommodation and related agreements to be entered into between this Hotel and a Guest to be accommodated shall be subject to the terms and conditions stipulated herein. Any particulars not provided for herein shall be governed by laws and regulations, etc. (meaning laws and regulations and that based on laws and regulations, and the same applies hereinafter) and/or generally accepted practices.
- 2
- Notwithstanding and without prejudice to the stipulations of the preceding Paragraph, in a case when the Hotel enters into a special contract with a Guest, insofar as such special contract does not violate laws and regulations, etc. and generally accepted practices, the special contract shall take precedence over the provisions of these terms and conditions.
APPLICATION FOR ACCOMMODATION CONTRACT
Article 2
- 1
- A Guest who intends to make an application for an Accommodation Contract (hereinafter called a "Reservation") with the Hotel shall notify the Hotel of the following particulars:
(1) Name(s) of the Guest(s)
(2) Date(s) of accommodation
(3) Applicant's name, telephone number and address
(4) Other particulars deemed necessary by the Hotel - 2
- In a case whereby a Guest requests, during the stay, extension of the accommodation beyond the dates in Item (2) of the preceding Paragraph, it shall be regarded as making a new Reservation at the time such request is made.
RESERVATION FOR ACCOMMODATION CONTRACT
Article 3
- 1
- The Hotel accepts Reservation by the internet, telephone, facsimile. The Contract for Accommodation has not been confirmed upon acceptance of the Reservation. The Guest who has made Reservation by communication media is requested to make a reservation deposit payment by the time specified in the Article 4 of the Terms of Contract for Accommodation after the Hotel notifies the Guest of confirmation of the Reservation.
- 2
- A Guest who intends to make a Reservation with the Hotel shall notify the Hotel of the following particulars:
(1) Name(s) of the Guest(s);
(2) Date(s) of accommodation and estimated time of arrival
(3) a. Applicant's name, telephone number and address;
b. Name of the person who is to pay the accommodation charges and his/her contact
(4) Other particulars deemed necessary by the Hotel
PAYMENT OF APPLICATION DEPOSIT
Article 4
- 1
- A Guest desirous of making a Reservation in accordance with in the preceding Article shall be obligated to a make a reservation deposit payment in the amount of JPY 15,000 by the payment method designated by the Hotel within 10 calendar days from the day following the day of making a Reservation. In addition to the foregoing, in the event of the day of stay falling within 21 days after the day of making a Reservation, payment method shall be limited to payment by credit card. Any bank charges arising with respect to payment stipulated herein shall be borne by the Guest.
- 2
- JPY 15,000 reservation deposit money stipulated in the preceding Paragraph shall also apply to a Reservation for a stay over a number of consecutive days.
- 3
- Reservation deposit money shall be applied against the amount a Guest is required to settle upon conclusion of stay. In the event of a situation stipulated in Article 9 or Article 21 arising, deposit money shall be applied first against cancellation charge, then against compensation for any damages and if there should be any balance remaining, such remaining balance shall be refunded at the time of payment for accommodation charges as stipulated in Article 15.
CONFIRMATION OF ACCOMMODATION CONTRACT, ETC
Article 5
- 1
- An accommodation contract shall be deemed to have been confirmed when the Hotel confirms the reservation stipulated in Article 2 or confirms the payment of reservation deposit money stipulated in Article 4 and notify the Guest of receipt of deposit. The order of confirmation of accommodation contract shall be determined in accordance with the order of acceptance of Reservation as stipulated in Article 3 hereinabove.
- 2
- In the event a Guest failing to make payment of the reservation deposit money by the time specified in Article 4, Paragraph 1 hereinabove, the Hotel shall deem that no Reservation had been made.
- 3
- The Hotel shall not be able to accommodate any requests by the Guest to change the dates for stay after a Reservation had been confirmed. In the event of a Guest requiring to change the dates for stay for reasons of the Guest, the Hotel shall first cancel the original accommodation contract in accordance with the provisions of Article 9 and the Guest shall be required to make a new Reservation.
- 4
- In case the Hotel mistakenly indicates an incorrect accommodation rate on an online reservation service site, etc., or quotes an incorrect accommodation rate over the phone, and the Hotel confirms the Guest’s application for an Accommodation Contract reservation based on the said incorrect accommodation rate, if the said rate is significantly lower, namely an amount equal to or less than 30% of the Hotel’s rack rate, and unless the rate is indicated or quoted as a “seasonal special rate” or “limited discount rate”, we may notify the Guest to the effect that the confirmed reservation based on the said rate and the Accommodation Contract based thereon, shall be canceled for constituting a “juristic act based on a mistake” as set forth under Article 95 of the Civil Code. In such case, the said Accommodation Contract and reservation shall be canceled when the Guest who applied for the Accommodation Contract reservation receives the said notice.
SPECIAL CONTRACTS REQUIRING NO RESERVATION DEPOSIT MONEY
Article 6
- Notwithstanding and without prejudice to the provisions of Article 4, the Hotel may enter into a special contract requiring no reservation deposit money payment after making a Reservation.
REQUEST FOR COOPERATION WITH MEASURES TO PREVENT THE SPREAD OF INFECTION AT FACILITIES
Article 7
- The Hotel may request cooperation from a Guest seeking accommodations in accordance with the provisions of Article 4-2, Paragraph 1 of the Hotel Business Act (Act No. 138 of 1948).
REFUSAL OF CONFIRMING ACCOMMODATION CONTRACT
Article 8
- If any one of the following conditions applies, the Hotel may refuse to confirm an accommodation contract: However, this Paragraph does not mean that the Hotel shall refuse accommodations other than cases listed in Article 5 of the Hotel Business Act.
- (1) When an application for accommodation does not conform with the provisions of these Terms and Conditions;
- (2) When the Hotel is fully booked and no room is available;
- (3) When a Guest seeking accommodations is deemed liable to behave in a manner that will contravene the laws or requests from the Government or act against the public order or good morals in using the Hotel;
- (4) When any one of the following conditions applies to a Guest seeking accommodations:
- (i) Designated organized crime group and a member of a designated organized crime group or related thereto, or other antisocial forces (hereinafter collectively called "Organized Crime Group") under the Act on Prevention of Unjust Acts by Organized Crime Group Members (1991 Law No. 77);
- (ii) Corporate entity or other forms of organization whose business activities are controlled by an Organized Crime Group or a member thereof;
- (iii) Corporate entity having a member of an Organized Crime Group serving on its board of directors or a member thereof.
- (5) When a Guest seeking accommodations is a patient, etc. with a specified infectious disease provided for in Article 4-2, Paragraph 1, Item (2) of the Hotel Business Act (hereinafter referred to as a “Patient, etc. with a Specified Infectious Disease”);
- (6) When a violent demand or a burden exceeding a reasonable scope is demanded with regard to accommodations (except when a Guest seeking accommodations seeks to eliminate a social barrier in accordance with the provisions of Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act for Eliminating Discrimination against Persons with Disabilities (Act No. 65 of 2013; hereinafter referred to as “Act for Eliminating Discrimination against Persons with Disabilities”));
- (7) When a Guest seeking accommodations repeatedly makes a request to the Hotel set forth in Article 5-6 of the Ordinance for Enforcement of the Hotel Business Act that is so burdensome it may seriously impede the provision of accommodation-related services to other guests;
- (8) When the Hotel is unable to provide accommodations due to natural climatic conditions, dysfunction of its facilities and/or other unavoidable causes;
- (9) When a person requesting Hotel accommodations is obviously intoxicated and could cause annoyance to other guests or when a Guest is behaving in such a manner as to be an unusual annoyance to other guests.
- (10) When the person who has made reservation is found to have hidden his/her commercial intention to resell it to the third party.
- (11) When the person who has made reservation on Tokyo Disney Resort Online Reservation & Tickets service is found to have used a third party’s 「MyDisney」(Account) , or when we reasonably determine that there is may be a risk of such a situation.
- 2
- A Guest seeking accommodations may request that the Hotel explain the reasons if the Hotel refuses to confirm an Accommodation Contract in accordance with the preceding Paragraph.
RIGHT TO CANCEL ACCOMMODATION CONTRACT BY A GUEST
Article 9
- 1
- A Guest is entitled to cancel an Accommodation Contract by so notifying the Hotel.
- 2
- In a case when a Guest cancels an Accommodation Contract in whole or in part due to a cause(s) for which the Guest is liable (except in a case where the Hotel had specified a period in which the Guest is to pay the reservation deposit money in accordance with the provisions of Article 4, Paragraph 1 and the Guest cancels prior to making such payment), cancellation charges as listed in the Attached Table 2 shall become payable by the Guest.
- 3
- In a case when a Guest fails to arrive at the Hotel by 8 P.M. of the accommodation date (or 2 hours after the expected time of arrival if the Hotel had been informed in advance thereof) without the Guest contacting the Hotel, the Hotel may regard the Accommodation Contract as being canceled by the Guest and proceed to take the necessary procedures.
RIGHT TO CANCEL ACCOMMODATION CONTRACTS BY THE HOTEL
Article 10
- 1
- If any one of the following conditions applies , the Hotel may cancel the Accommodation Contract.
However, this Paragraph does not mean that the Hotel shall cancel the Accommodation Contract other than cases listed in Article 5 of the Hotel Business Act. - (1) When the Guest is deemed liable to conduct or is found to have conducted himself in a manner that will contravene the laws or requests from the Government or act against the public order and good morals in regard to his accommodation;
- (2) If one of the following applies to the person applying to the Accommodation Contract or related contracts or to the person who will use the hotel:
(i) Organized Crime Group;
(ii) Corporate entity or other forms of organization whose business activities are controlled by an Organized Crime Group or a member thereof;
(iii) Corporate entity having a member of an Organized Crime Group serving on its board of directors or a member thereof. - (3) When a Guest is a Patient, etc. with a Specified Infectious Disease;
- (4) When a violent demand or a burden exceeding a reasonable scope is demanded with regard to accommodation. (Except when a Guest seeks to eliminate a social barrier in accordance with the provisions of Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act for Eliminating Discrimination against Persons with Disabilities);
- (5) When the Hotel is unable to provide accommodations due to natural climatic conditions and/or other causes of force majeure;
- (6) When a Guest is obviously intoxicated and could cause annoyance to other guests or when a person is behaving in such a manner as to be an unusual annoyance to other guests;
- (7) When a Guest repeatedly makes a request to the Hotel set forth in Article 5-6 of the Ordinance for Enforcement of the Hotel Business Act that is so burdensome it may seriously impede the provision of accommodation-related services to other guests;
- (8) When a Guest is found smoking in an area other than the designated smoking area or vandalizing firefighting or other equipment and systems or engaged in an act prohibited by the rules regarding use of the hotel (limited to fire prevention related stipulations) established by the Hotel;
- (9) When the terms specified in Item (10) or (11) of Article 8 are found out after the Contract is confirmed.
- 2
- In a case when the Hotel cancels an Accommodation Contract in accordance with the preceding Paragraph, the Hotel shall not charge the Guest for any services which the Guest has not yet received during the contractual period.
- 3
- Guests may request that the Hotel explain the reasons if the Hotel cancels an Accommodation Contract in accordance with Paragraph 1 of this Article.
REGISTRATION
Article 11
- 1
- A Guest shall register the following particulars at the Front Desk of the Hotel on the day of accommodation;
- (1) Each Guest’s name, date of birth, address, contact details, previous hotel and next hotel if applicable;
(2) Nationality, passport number and copy of passport if a foreign national without a residential address in Japan;
(3) Date and estimated time of departure;
(4) Name(s) of accompanying person(s);
(5) Other particulars deemed necessary by the Hotel. - 2
- If a Guest intends to settle Accommodation Charges stipulated in Article 15 by any means other than Japanese currency, such as, coupon or credit card, applicable credentials shall be presented in advance at the time of the registration stipulated in the preceding Paragraph.
OCCUPANCY HOURS OF GUEST ROOMS
Article 12
- 1
- A Guest is entitled to occupy the contracted guest room of the Hotel from 3:00 P.M. until 11:00 A.M of the following day. However, in a case when a Guest is accommodated over a number of consecutive days, the Guest may occupy the room all day long, except on the days of arrival and of departure. In addition, please note that although a room is to be generally available for occupancy from 3:00 P.M., a Guest may be requested to wait beyond 3:00 P.M. before occupying the assigned room due to maintenance or some other unavoidable reasons.
- 2
- Notwithstanding and without prejudice to the provisions stipulated in Paragraph 1 hereinabove, the Hotel may, permit a Guest to occupy the assigned room outside the time stipulated in the same Paragraph. In this case, the following extra charges shall become payable by the Guest;
(1) Begin use before 9:00 A.M. of the day of arrival: 100 % of the room rate;
(2) Begin use between 9:00 A.M. and Noon of the day of arrival: 50 % of the room rate;
(3) Begin use between noon and 3:00 P.M. of the day of arrival: 30 % of the room rate;
(4) Extend use up to 3:00 P.M. of the day of departure: 30 % of the room rate;
(5) Extend use up to 6:00 P.M. of the day of departure: 50 % of the room rate;
(6) Extend use beyond 6:00 P.M. of the day of departure: 100 % of the room rate.
COMPLIANCE WITH THE HOUSE REGULATIONS
Article 13
- A Guest of the Hotel is required to comply with the "HOUSE REGULATIONS" stipulated in the Accommodation Contract while on the premises of the Hotel.
OPERATING HOURS
Article 14
- 1
- The information on the Hotel facilities, services and operating hours is posted at each location or available from the Front Desk.
- 2
- The operating hours of the Hotel facilities and services provided are subject to change without any prior notice in an event of unavoidable situation arising.
PAYMENT OF CHARGES
Article 15
- 1
- The breakdown and method of calculation of the Accommodation Charges, etc. payable by a Guest shall be in accordance with the Attached Table 1.
- 2
- Accommodation Charges, etc. as stated in the preceding Paragraph shall be paid with Japanese Currency or coupon or credit card acceptable to the Hotel at the Front Desk or Guest Room at the time of the departure of the Guest or upon request by the Hotel.
- 3
- Accommodation Charges shall be payable even in the event of a Guest voluntarily forfeiting the right to utilize the accommodation facilities offered by and made available by the Hotel for use by the Guest.
LIABILITIES OF THE HOTEL
Article 16
- The Hotel shall compensate a Guest for damages incurred by a Guest if the Hotel has caused such damages to the Guest in the fulfillment of or by the failure to fulfill the Accommodation Contract and/or related agreements. However, the same shall not apply in a case where such damages had been caused due to reasons for which the Hotel is not liable.
WHEN UNABLE TO PROVIDE CONTRACTED ROOM
Article 17
- 1
- The Hotel shall, when unable to provide a contracted room to a Guest, with the consent of the Guest, arrange an alternate accommodation with the same or as practicably the same conditions elsewhere for the Guest.
- 2
- Notwithstanding and without prejudice to the provisions of the preceding Paragraph, in the event of the Hotel not being able to provide an alternate arrangement of another accommodation to a Guest, the Hotel shall pay the Guest a compensation fee equivalent to the room rate and said compensation fee shall be applied to compensation for damages the Guest incurs thereby. However, if the Hotel cannot provide an alternate accommodation on account of causes for which the Hotel is not liable, the Hotel shall not compensate the Guest.
- 3
- In a case a Guest recognizes that the accommodation service provided by the Hotel differs from the service included in the Accommodation Contract, the Guest shall report it to the Hotel and the Hotel shall make every possible effort to provide the service to meet the condition of the Contract.
HANDLING OF DEPOSITED ARTICLES
Article 18
- 1
- The Hotel shall compensate a Guest for damages when loss, breakage or other damage is caused to goods, cash or valuables deposited at the Guest Services or Front Desk by the Guest, except in a case when such loss, breakage or other damages occurred due to causes of force majeure. Provided always in the event of the Guest failing to disclose the type and value of such deposited items prior to making such deposit at the request of the Hotel, the Hotel shall compensate the Guest up to a maximum total amount of 150,000 yen.
- 2
- The Hotel shall compensate a Guest for loss, breakage or damages to any property of the Guest, including cash or valuables that the Guest had brought to the Hotel, but did not deposit at the Guest Services or Front Desk if such loss, breakage or damages were caused intentionally or negligently by the Hotel. Provided always that in the event of the Guest failing to disclose the type and value the personal property in advance, the Hotel shall compensate the Guest for damages up to a maximum total amount of 150,000 yen, except in a case of such loss, breakage or damage arising on account of intentional or gross negligence on the part of the Hotel.
CUSTODY OF BAGGAGE AND/OR BELONGINGS OF THE GUEST
Article 19
- 1
- When baggage of a Guest is delivered to the Hotel before actual arrival of the Guest, the Hotel shall assume responsibility for safe keeping said baggage only in a case when such a request has been accepted by the Hotel in advance of delivery of the baggage. The baggage shall be handed over to the Guest at the Guest Services at the time of the Guest checking in.
- 2
- The Hotel's liability with respect to custody of the Guest's baggage and belongings in a case of the preceding Paragraphs shall be assumed in accordance with the provisions of Paragraph 1 of the Preceding Article.
RESPONSIBILITY WITH RESPECT TO VEHICLE PARKING
Article 20
- Irrespective of whether a Guest deposits the key to a vehicle with the Hotel or not, when a Guest utilizes the car parking facility of the Hotel, the Hotel is only making car parking space available and shall not be responsible for care and custody of the Guest's vehicle. Provided always that the Hotel shall compensate any damage caused to a Guest's vehicle arising from intentional or negligent management of the car parking facility by the Hotel.
LIABILITY OF A GUEST
Article 21
- In the event of a Guest causing damages to the Hotel on account of intentional or negligence on the part of the Guest, the Guest shall compensate the Hotel for such damages incurred by the Hotel.
REFUSAL TO COMPLETE A CONTRACT FOR SERVICES OTHER THAN ACCOMMODATION
Article 22
- The Hotel may refuse a request for services other than accommodation by a prospective Guest for any one of the following reasons:
(1) When one of the following applies to the person executing an accommodation contract or related contracts, or the to the person intending to use the hotel
(i). Fall under the category of Organized Criminal Group as stipulated in Article 8, Paragraph 1, Item (4).
(ii). Is deemed liable to conduct himself in a manner that will contravene the laws or requests from the Government or act against the public order or good morals in using the Hotel;
(2) When a Guest behaved in a manner that caused unusual inconvenience other guests staying at the Hotel;
(3) When a Guest is deemed liable to use violence, threat, blackmail or take intimidating actions against the Hotel and/or its employees or if the Hotel is requested by the Guest to assume an unreasonable burden to accommodate the Guest or deemed to have taken similar actions in the past;
(4) When the Guest is in default of terms and conditions of this Accommodation Contract (including When the Hotel determines, based on rational grounds, that the Hotel deems the Guest liable to violate this Accommodation Contract);
(5) When the Hotel determines, based on rational grounds, that the Hotel cannot permit the Guest's usage of the Hotel.
(6) When the person who has made reservation is found to have hidden his/her commercial intention to resell it to the third party.
(7) When the person who has made reservation on Tokyo Disney Resort Online Reservation & Tickets service is found to have used a third party’s 「MyDisney」(Account) .
JURISDICTION AND GOVERNING LAW
Article 23
- Any and all disputes arising out of or in connection with this Contract for Accommodation between the Hotel and a Guest is governed by and construed in accordance with the laws of Japan without regard to the principles of the conflict of laws and shall submit to the exclusive agreed jurisdiction of the Tokyo District Court or Tokyo Summary Court at the first instance.
CHANGE OF TERMS AND CONDITIONS OF ACCOMMODATION CONTRACT
Article 24
- 1
- The Hotel may change the Terms and Conditions of Accommodation Contract at its own discretion when the change meets the following conditions;
(1) The change of the Terms and Conditions of Accommodation Contract conforms to the general benefit of the Guests
(2) The change of the Terms and Conditions of Accommodation Contract does not conflict with the purpose of the Contract for Accommodation and the change is reasonable in the light of necessity to change, validity of changed articles and reasons to change. - 2
- The Hotel shall announce the change of the Terms and Conditions of Accommodation Contract by posting the revised Terms and Condition and the effective date on the Hotel Website (https://www.tokyodisneyresort.jp/en/hotel/dh/agreement.html) by two calendar weeks before the effective date.
- 3
- A Guest who makes Reservation on and after the effective day of the revised Terms and Conditions of Accommodation Contract is deemed to have agreed the change of the Terms and Contract.
OTHER PROVISIONS
Article 25
- The Hotel has installed fire detectors at various locations in compliance with the Fire Service Act. In an event of the system detector detecting fire or generation of smoke for other reasons, a message may be broadcasted over the in-house PA system. The Hotel shall not be liable for any damages a Guest may incur due to broadcasting of such PA message.
LANGUAGES
Article 26
- These Terms of Use are written and prepared in Japanese. There Terms of Use may be translated into any other languages, including English. Should there be any discrepancies between the Japanese text and any translated text in any other language, the Japanese text shall prevail in any event.
Attached Table 1: Calculation Method for Accommodation Charges, etc. (related to Article 2, Paragraph 1 and Article 15, Paragraph 1)
Total Amount payable by a Guest | Accommodation Charge: (Basic Accommodation Charge (Room Rate)) |
---|---|
Extra Charge: Meals & Drinks and Other Charges | |
Tax: Consumption and local taxes |
Remark: In the event of enactment of a revision of tax law, revised law shall become applicable thereafter.
Attached Table 2: Cancellation Charge (Related to Article 9, Paragraph 2)
Date of notification of cancellation/Number in Party | No-show | On day | Previous day | 2-7 days in advance | 8-14 days in advance |
---|---|---|---|---|---|
Up to 14 | JPY 15,000 per room |
JPY 10,000 per room |
JPY 5,000 per room |
||
15 and over | 100% | 100% | 80% | 50% | 30% |
Over 99 | 100% | 100% | 100% | 80% | 50% |
REMARKS:
1. The percentages signify the rate of cancellation charge to the Basic room rate. 2. When the number of days contracted is shortened, cancellation charge for the first day shall be paid by the Guest regardless of the number of days shortened.
Reference Laws and Regulations
Hotel Business Act (Act No. 138 of 1948)
https://elaws.e-gov.go.jp/document?lawid=323AC0000000138
Ordinance for Enforcement of the Hotel Business Act
https://elaws.e-gov.go.jp/document?lawid=323M40000100028
Act for Eliminating Discrimination against Persons with Disabilities (Act No. 65 of 2023)
https://elaws.e-gov.go.jp/document?lawid=425AC0000000065
HOUSE REGULATIONS
-
HOUSE REGULATIONS established by the Hotel to ensure that Hotel Guests have pleasant and safe stay. Every Guest is requested to observe and comply with this House Regulations.
A Guest who does not comply with the House Regulations may not be permitted to use the Hotel facilities and/or stay In addition, the Hotel shall not be liable to any Guests for any damages caused by his/her failure to comply with the House Regulations. - 1
- Please do not bring onto the premises of the Hotel any of the following:a) Animals, birds and pets of any kind; (except assistance dogs (dogs that provide assistance to persons with disabilities) b) Item emitting a foul odor or large sound; c) Gun power, flammable oils or other explosives or flammables; d) Firearms, swords, drugs or other articles, possession of which is prohibited by the laws of Japan.
- 2
- Please refrain from using your room for purpose other than lodging.
- 3
- Overnight stay by underage persons only shall not be accepted unless permitted by a person with parental authority. In addition, a person under the age of 15 or junior high school student or younger must be accompanied by a guardian with the consent of person with parental authority.
- 4
- Distribution or display of advertisements and sales of goods on the premises of the Hotel without permission from the Hotel are prohibited.
- 5
- The transfer or exchange of the right to use the attractions, entertainment programs, facilities, services, etc. of Tokyo Disneyland Park and Tokyo DisneySea Park provided by our hotel, as well as the transfer and receipt of money associated with such transfers is strictly prohibited.
- 6
- Please refrain from applying for reservations at the Hotel’s facilities for commercial purposes such as reselling the reservation.
- 7
- Please refrain from applying for reservations on Tokyo Disney Resort Online Reservations & Tickets website using a third party's 「MyDisney」(Account) .
- 8
- Gambling or other acts which are contrary to good morals or which cause an annoyance to other staying guests are strictly prohibited.
- 9
- Please refrain from causing annoyance to other guests by speaking in a loud voice, singing, having the radio or television volume on too high, etc.
- 10
- Please do not drop cameras or other items from the room windows.
- 11
- Please do not use violence, threat, blackmail or take intimidating actions against the Hotel and/or its employees. In addition, please do not demand an unreasonable burden to accommodate the Guest.
- 12
- Ordering meals and drinks to be delivered from outside or bringing in meals and drinks into the Hotel is not permitted.
- 13
- Please do not take out food and beverages purchased at the Hotel into the Park.
- 14
- Kindly refrain from going out of your guest room wearing night clothes or slippers.
- 15
- Please do not relocate equipment or fixtures of the Hotel to another location. Removal or alteration of equipment or fixtures is prohibited. A Guest shall be charged for any damages to the Hotel's property caused by the Guest.
- 16
- Kindly refrain from taking photographs, making video or sound recording for commercial purpose using cameras, video, DVD and any other recording devices within the guest room or on the premises without permission from the Hotel.
- Please also refrain from following activities without first obtaining an explicit permission from the Hotel.
i. Posting or uploading photographs and video or sound recordings made for private use to the Internet for commercial purpose is prohibited
ii. Live broadcasting from the Hotel on the social media. - 17
- Do not engage in any activity that infringes or may infringe upon the copyrights, trademarks, other intellectual property rights, proprietary rights, trade secrets, privacy, portrait rights, or other rights of other guests, third parties, the Hotels, affiliates, Hotel employees., or Disney.
- 18
- If you do want to take a photo or video footage of any Hotel employees, please obtain prior consent from the Hotel employees in question.
- 19
- The Hotels are equipped with surveillance cameras for security purposes. The video footage and images recorded by these cameras are stored securely and deleted after a prescribed retention period, in accordance with the internal regulations of the Hotels.
- 20
- Please make sure that your door is locked when leaving your room. Using the door latch is advisable while you are in your room. Please do not carelessly open the door to your room to suspicious strangers.
- 21
- For your safety, in spite of the presence of “Do not disturb” card, hotel employees may make a phone call or knock on the door of a guest room if the hotel cannot contact the guest for a long time. Please note that hotel employees may enter the room in case of emergency or when it is judged to be necessary.
- 22
- Kindly refrain from inviting visitors into your guest room at all times. In addition, visitors are asked not to enter the Hotel after midnight 12:00 a.m.
- 23
- In accordance with Article 11 of the Terms and Conditions of Accommodation Contract, the Hotel declines to allow any visitors other than registered guests (including accompanying persons) to stay overnight in the rooms.
- 24
- Using heating apparatus, cooking appliances that generates heat in your room is prohibited.
- 25
- For everyone’s safety, please turn off and unplug your electronic devices when leaving the guest room.
- 26
- Smoking is prohibited in all guest rooms. Kindly refrain from smoking in areas other than the designated smoking areas within the premises. Furthermore, kindly refrain from engaging in any activity that may cause a fire. Please be advised that if a Guest is found to have smoked inside a guest room, costs for cleaning bedding materials, curtains, wall covering and others shall be charged to the offending Guest at cost.
- 27
- Please review the emergency exit instructions posted on the wall of the guest room entrance and locate the emergency exits on your floor.
- 28
- Safe Deposit is available at the Front Desk for safe keeping of cash and valuables. The Hotel will not be liable for the loss, theft or damage of valuables incurred by a Guest within the hotel if the Guest failed to take the above precaution.
- 29
- Any item discovered to have been left behind by a Guest shall be held in safe keeping by the Hotel for a prescribed period and processed in accordance with the Lost Properties Act thereafter. Please be advised that cost for shipping out items left behind back to the owner shall be borne by the Guest. Liability of the Hotel with respect to custody of left property shall be in accordance with Article 18, Paragraph 2 of the Terms and Conditions of Accommodation Contract.
- 30
- Please pay your bill at the Front Desk whenever requested. All bills are due upon demand.
- 31
- The Hotel will not make payment on behalf of a Guest for such expenses as shopping charges, taxi fares, postage or baggage shipping charges.
- 32
- The Hotel cannot accept for payment or exchange for cash any checks issued by banks or other recognized financial institutions.
- 33
- You are cordially requested not to give gratuity to Hotel employees.
- 34
- The Hotel shall not provide services at the Hotel to any person who may fall under the category of Organized Crime Group, as stipulated in Article 8, Paragraph 1, Item (4), or who may disturb public morals. (In the event of afore said fact being discovered after acceptance of a reservation or after commencement of accommodation, the Hotel shall decline to provide further service as form the time of such discovery.)